The mass audience we’ve come to associate with broadcast television continues to fragment into ever-smaller niche audiences and communities. New technologies (DVR, streaming, mobile and VOD) have shifted control over the viewing experience from TV networks into the hands of savvy media consumers. And through it all, TV’s cumulative reach potential (online and offline) continues to rise, with the cost of TV advertising generally outpacing inflation year to year.
How do we measure TV advertising’s true value in this rapidly changing and increasingly complex environment? The media community points to one hotly debated term: engagement.
In its paper Engagement Definitions and Anatomy the ARF attempts to define the word’s possible meaning, offering 25 different opinions on the word, and how it applies to brand marketing. The emergent working definition of engagement is: “turning on a prospect to a brand idea enhanced by the surrounding context”.
How do businesses harness the power of television, and realize the true measure of engagement? Counting viewers (or TV ratings as we know them) is not a sufficient and satisfactory measure to understand the quality of the viewership; it doesn’t give advertisers or programmers any information regarding viewer engagement with the content. Without a measurement of engagement, beyond the measurement of ratings, the true value of ad placements is unknown.

Most studies agree that there is correlation between program engagement and positive ad recall. The inference is that viewer engagement has the potential to make a small, dedicated audience more valuable than a large, casual audience, which in turn raises new questions for advertisers. How does viewer engagement create value? How can we quantify this value? Who will benefit from these valuable viewers?
Available program engagement research includes Nielson IAG and Q-scores, each with a different methodology and benefit. While Nielsen IAG follows a portion of media schedule on continuous (daily) basis but on a smaller number of programs and networks, Q-scores covers a larger set of programs and networks in 6 bi-monthly waves.
The essence of these measures is their ability to determine the emotional bond to a program or network, as determined by the strength of likeability, viewing loyalty and commitment to ongoing viewing. If we believe that program likeability translates to improved advertising engagement, these methodologies may open the door to an implementation dynamic in which advertisers can explore a wider variety of programming, simultaneously improving upon pricing and consumer connection.