On a recent business trip most of my time in the airport was spent drinking coffee and arguing with my colleagues over whether or not an investment in a neck pillow would be worth it. Pretty boring when compared to what some travelers on Dutch airline KLM experienced recently. The video is a bit long (5:32) but definitely entertaining. KLM launched a social campaign involved a team of people identifying KLM passengers waiting for flights who had just checked in on Foursquare.
The KLM team then logged into Twitter and Facebook to find out a little more about the passengers and their destination. The passengers were then surprised with carry on gifts to make their flights a little more enjoyable right before they boarded.
Great job by KLM leveraging 3 different social platforms.
